Information

Shipping

We aim to dispatch all orders within 24 hours. Orders placed after 3pm on Friday will be shipped the following Monday.

Rates

Shipping is calculated at checkout. We offer several different shipping methods depending on the weight and value of your order. Including:

  • Economy Shipping - for zines and smaller items
  • Royal Mail 24/48 - For orders up to 2kg
  • DPD Next Day - For larger orders*

You can select your preferred shipping method during checkout

*Note: while this is a Next Day service, as DPD collect from our store at 10AM, the majority of orders will be dispatched the following day. If your order is urgent, please get in touch and we will do our best to get to you as fast as possible. 

Free Shipping

We offer free 48 hour shipping on UK orders of £75 or more. Discount is automatically applied at checkout.

Collect in Store

You can choose to collect your order from our store by selecting the option during checkout. We will contact you when your order is ready to collect.

Returns

Goods can returned within 14 days of the date of receipt. All returned items must be in the same condition you received them in. This means that if the item was sealed in shrink wrap, it must be returned to us still in its shrink wrap.

Please email hello@villagebooks.co to let us know you're returning your item. Items being returned remain the responsibility of the customer until they arrive back with us. We strongly recommend using a tracked and insured service for returning items.

Returns should be sent to:

Returns
Village
3 Thornton's Arcade
Leeds, LS1 6LQ
United Kingdom

Once we receive your item, you will be refunded via your original payment method, minus the original shipping costs.

Damaged/Faulty Goods

We make sure every order is carefully wrapped, but unfortunately from time to time things get damaged in the post. If there is something wrong with your order please let us know as soon as possible. Damages should be reported to us within 7 days, including photos of the damaged item(s) as well as the packaging. We will then offer you either a replacement or a full refund.

Exchanges

Unfortunately, we are unable to directly exchange online orders. If you wish to exchange an item, you will have to return it for a refund and make a new purchase.

Terms & Conditions

By placing an order at villagebookstore.co.uk you are agreeing to the terms outlined on this page. Please read them carefully before ordering.

Privacy Policy

Village does not share any customers personal information with third parties. Your contact details are strictly private and confidential. Village does not store payment information.

Company Information

This website is owned and operated by

  • Village Press Limited
  • 3 Thornton's Arcade
  • Leeds, LS1 6LQ
  • United Kindom
  • +44 (0)113 246 9801
  • Company #: 07910095
  • VAT Reg. #: 151 0123 74

For any other enquiries or questions, please contact us at info@villagebookstore.co.uk