We accept payment from the following methods
- American Express
You can choose your preferred method of payment at checkout
We aim to dispatch all orders within 24 hours. Orders placed after 2:30pm on Friday will be shipped the following Monday.
Shipping is calculated at checkout. We offer several different shipping methods depending on the weight and value of your order. Including:
- Economy Shipping - for zines and smaller items
- Royal Mail 24/48 - For orders up to 2kg
- DPD Next Day - For larger orders*
You can select your preferred shipping method during checkout
*Note: while this is a Next Day service, as DPD collect from our store at 10AM, the majority of orders will be dispatched the following day. If your order is urgent, please get in touch and we will do our best to get to you as fast as possible.
Collect in Store
You can choose to collect your order from our store by selecting the option during checkout. We will contact you when your order is ready to collect.
You can check the status of your order by logging in to your account. If you need to make any changes to your order please let us know as soon as possible. We are unable to make any changes once the order has been processed.
Gift cards can be purchased either online or in store. Online gift cards will automatically be emailed to the recipient upon purchasing. You can also buy physical gift cards online (shipping fee applies).
Gift cards can be redeemed either online or in store. To redeem your gift card online simply log in or register and enter the gift card number during checkout. To redeem in store bring your physical gift card or a copy of your email gift card and present it when making your purchase.
Goods can returned within 14 days of the date of receipt. All returned items must be in the same condition you received them in. This means that if the item was sealed in shrink wrap, it must be returned to us still in its shrink wrap.
Please email firstname.lastname@example.org to let us know you're returning your item. Items being returned remain the responsibility of the customer until they arrive back with us. We strongly recommend using a tracked and insured service for returning items.
Returns should be sent to:
10-12 Thornton's Arcade
Leeds, LS1 6LQ
Please include either a copy of the original invoice we sent with your order, or a note with the order number to help us find your order. Once we receive your item, you will be refunded via your original payment method, minus the original shipping costs.
We make sure every order is carefully wrapped, but unfortunately from time to time things get damaged in the post. If there is something wrong with your order please let us know as soon as possible. Damages should be reported to us within 7 days, including photos of the damaged item(s) as well as the packaging. We will then offer you either a replacement or a full refund.
Unfortunately, we are unable to directly exchange online orders. If you wish to exchange an item, you will have to return it for a refund and make a new purchase.
We are always on the lookout for new and original publications. If you wish to have your zine or publication considered, please get in touch. You can submit by emailing us at email@example.com. Please make sure you include either some example images, some spreads or a PDF copy along with information about the publication, including cover price.
Alternatively, you can submit a sample copy either by dropping one in store or via post. Sample copies should be sent to:
10-12 Thornton’s Arcade
Leeds, LS1 6LQ
Sample copies of zines will be added to our zine archive to be exhibited at future events. If you wish to have your sample copy returned to you. Please include a self-addressed envelope and return postage in the package you send to us.
Please be aware that we receive a large volume of submissions every day. We make every effort to respond to all submissions, however we are a very small team so please be patient if you do not hear back right away.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal information, BitPay information), email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- We also use Order Information for accounting and auditing purposes in compliance with our legal obligations.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 16.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance]
3 Thorntons Arcade
Need More Help?
Please feel free to get in touch on:
Please note we are very small team and, while we aim to answer every email as quickly as possible, there can sometimes be a delay in our response. If you're query is urgent please get in touch by phone.
We thank you in advance for your patience.