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Christmas Delivery Dates

These are the recommended latest posting dates to ensure delivery in time for Christmas with standard shipping.

Rest of World: Thursday 8th December
Australia, New Zealand, Greece: Friday 9th December
Czech Republic, Italy, Poland: Wednesday 14th December
USA & Canada: Thursday 15th December
Rest of Europe: Friday 16th December
UK: Tuesday 20th December

Please place your order by 12pm on these days to ensure delivery by 24th December. These dates are provided by Royal Mail and are guidelines only, we cannot guarantee delivery by Christmas. However we will endeavour to make sure all orders are fulfilled as promptly as possible during the Holiday period.

Orders placed after these dates may still arrive in time. Express delivery options are available to most destinations.

Payment

We accept payment from the following methods

  • Visa
  • Mastercard
  • American Express
  • PayPal

You can choose your preferred method of payment at checkout

Shipping

We aim to dispatch all orders within 1 working day. Orders placed after 3pm on Saturday will be shipped the following Monday.

Rates

Shipping is calculated at checkout. We offer several different shipping methods depending on the weight and value of your order. Including:

  • Economy Shipping - for zines and smaller items
  • Royal Mail 24/48
  • DPD Next Day

You can select your preferred shipping method during checkout

Free Shipping

We offer free 48 hour shipping on UK orders of £75 or more. Discount is automatically applied at checkout.

Collect in Store

You can choose to collect your order from our store by selecting the option during checkout. We will contact you when your order is ready to collect.

Order Status

You can check the status of your order by logging in to your account. If you need to make any changes to your order please let us know as soon as possible. We are unable to make any changes once the order has been processed.

Gift Cards

Gift cards can be purchased either online or in store. Online gift cards will automatically be emailed to the recipient upon purchasing. You can also buy physical gift cards online (shipping fee applies).

Gift cards can be redeemed either online or in store. To redeem your gift card online simply log in or register and enter the gift card number during checkout. To redeem in store bring your physical gift card or a copy of your email gift card and present it when making your purchase. 

Returns

Goods can returned within 14 days of the date of receipt. All returned items must be in the same condition you received them in. This means that if the item was sealed in shrink wrap, it must be returned to us still in its shrink wrap.

Please email hello@villagebooks.co to let us know you're returning your item. Items being returned remain the responsibility of the customer until they arrive back with us. We strongly recommend using a tracked and insured service for returning items.

Returns should be sent to:

Returns
Village
3 Thornton's Arcade
Leeds, LS1 6LQ
United Kingdom

Once we receive your item, you will be refunded via your original payment method, minus the original shipping costs.

Damaged/Faulty Goods

We make sure every order is carefully wrapped, but unfortunately from time to time things get damaged in the post. If there is something wrong with your order please let us know as soon as possible. Damages should be reported to us within 7 days, including photos of the damaged item(s) as well as the packaging. We will then offer you either a replacement or a full refund.

Exchanges

Unfortunately, we are unable to directly exchange online orders. If you wish to exchange an item, you will have to return it for a refund and make a new purchase.

Submissions

We are always on the lookout for new and original publications. If you wish to have your zine or publication considered, please get in touch. You can submit by emailing us at hello@villagebooks.co with the word "Submission" in the email subject. Please make sure you include either some example images, some spreads or a PDF copy along with information about the publication, including cover price.

Alternatively, you can submit a sample copy either by dropping one in store or via post. Sample copies should be sent to:

Submissions
Village
3 Thornton’s Arcade
Leeds, LS1 6LQ
United Kingdom

Sample copies of zines will be added to our zine archive to be exhibited at future events. If you wish to have your sample copy returned to you. Please include a self-addressed envelope and return postage in the package you send to us.

Please be aware that we receive a large volume of submissions every day. We make every effort to respond to all submissions, however we are a very small team so please be patient if you do not hear back right away.

Need More Help?

Please feel free to get in touch on:

Email

hello@villagebooks.co

Phone

+44 (0) 113 246 9801

Please note we are very small team and, while we aim to answer every email as quickly as possible, there can sometimes be a delay in our response. If you're query is urgent please get in touch by phone.

We thank you in advance for your patience.